JV Bike — Bicycle Store in Vancouver

Reviews of JV Bike

• Colin

  Added 2016.09.22

  Quick and easy bike rental with great service. All the bike were well tuned, no issues, glided just fine. They also provided locks so that we could enjoy the many restaurants and shops Vancouver has to offer. Don't worry about the rate, they charge the best deal for you once you return. The ride from there to Stanley Park, around and back at a VERY casual pace was about 4 hours. Around $28 canadian / per bike rental.
• Abigail

  Added 2016.06.25

  On my return visit, they were much more cordial. They ensured I was happy with the bike before I left, and were calm and took the time to explain what had gone wrong with my gears. I still find it hard to believe that it was entirely coincidental, but I'll give them the benefit of the doubt. I still find the prices high, but I'm much happier with the service I received in person for my second visit than with the service over the phone.
• Hannah

  Added 2016.06.10

  If they had accepted their mistake, and been apologetic or accommodating, I would not have felt the need to review them poorly.
• Sarah

  Added 2016.06.06

  Abusive staff/ownership. Purchased a gator bar for my daughter's bike, it was missing a part. Attempted to exchange for another (not to return it) and was attempting to explain what was missing, when the owner started raising his voice, saying how there are all these missing parts on other returns and they are costing them money. When I asked him to stop yelling, he threatened to call the police. Would not recommend to anyone. The most terrible customer service experience I've ever had in my life.
• Daniel

  Added 2016.02.20

  2nd EDIT:
• Sarah

  Added 2016.01.03

  I had a positive experience with Ruben. I'm new to cycling and he set me up with a great road bike. I lucked out as the particular model I was interested in was on clearance. Ruben was honest and showed great interest in helping me. Their prices are very reasonable. Looking forward to the lifetime maintenance that I get since I purchased my bike from them.
• Alexander

  Added 2015.12.17

  :
• Christian

  Added 2015.05.29

  FIRST EDIT
• Joshua

  Added 2015.04.23

  So, 2nd ride after they rebuilt my back tire, and three spokes have already broken again. Do not use this store. I'm not even calling them, they won't believe me, and they'll likely be incredibly rude. Cannot emphasize enough how disappointed I am with JV bike.
• Connor

  Added 2015.01.01

  ORIGINAL POST:
• Samuel

  Added 2014.12.10

  I took my bike in for a back wheel repair, was given a quote, then when I went to pick it up, $80 in parts and taxes had been added that I had been told was already in the quoted price. The owner was very rude about honouring the original quote.
• Devin

  Added 2014.09.08

  Quality of work is poor
• Isaiah

  Added 2014.05.26

  Prices are high
• Dylan

  Added 2014.03.28

  When I took it out for my first ride after picking it up, the back gear shift was stiff, and my gears came loose, so I was not able to pedal, as my chain kept falling off. When I called to complain, they said it was insulting to say that the work was unsatisfactory, and implied that it was somehow my fault for having transported it on a bike rack to get it home. The owner was again very rude and adversarial, and only grudgingly agreed to look at it again, but would not allow me to come in on a weekend for them to fix their mistake as they're "too busy".
• Kevin

  Added 2014.02.15

  Easily the best store for bike accessories in Vancouver. Every time I'm on the hunt for a light, pannier or the like I end up here simply because the huge selection isn't offset by higher prices,.. I will endeavour to START my searches here going forward.
• Bryan

  Added 2013.11.04

  Good sales and a clearance bin at the front. My father also brokered his e-bike upgrade here and I know people that have bought bikes here and were pleased.
• Connor

  Added 2013.08.28

  Service is rude