Hertz — Car Rental in Vancouver

Reviews of Hertz

• Bryan

  Added 2016.08.21

  Doesn't accept having insurance on a credit card. Wanted proof. Forces customers to take insurance. Charged my credit card 300$ for a few hairs I missed from having a dog for 15 mins in the car. Could've been easily vacuumed. Never has this happened anywhere else. Just horrible customer service. Not customer centric. Just robots repeating the same thing over and over. Budget, Avis and pacific car rental are way better and have better customer service. Stay away. They're crooks and idiots.
• Chase

  Added 2016.04.18

  Not sure what the bad reviews are for. I was directed here through ICBC after someone smashed my vehicle into oblivion. The staff member I spoke to here was extremely helpful, very polite, funny and answered every question I had in a prompt and professional manner. The car I got was very clean with only very minor scratches here and there. I can only hope the process is just as enjoyable when I return the car.
• Emma

  Added 2016.04.08

  Definitely was surprised when the insurance cost ended up doubling the prize of the rental - which wasn't mentioned at the time of booking the car at the location but the next day at the time of pick up and pay. On the other hand they where generous with giving us two extra hours at the end of the rental because we were running late. They also gave us a free upgrade for a better car.
• Cole

  Added 2015.12.12

  Poor english. Took me 15 times to spells my name on the phone for them to figure it out. Couldn't find my reservation (after it even happened).
• Cody

  Added 2015.08.05

  I received a courtesy car through hertz, terminal location, while damage to my own car was being fixed. they were nice enough, but did not explain that the extra coverage was optional. In fact it was not explained clearly at all. He basically said, "there is a charge for this car of this much per day". I thought he meant that was what the car cost, and I didn't really care and said "sure I accept" because it was a courtesy car covered buy my insurance. It was not explained that this was in addition to the cost of the car, or that this coverage was optional and that I could say no. I thought I was saying yes to renting that car. So, although the guy was nice enough, he communicated poorly, plus he had a pretty thick accent which made anything he was saying hard to understand. When I called to question the charge, they said that since my file was closed they couldn't do anything. I said that the charge didn't show up on my card until after the file was closed, so there wasn't really a chance for me to contest it in time, but he was unhelpful at this point. I'm not sure i'd go so far to say this was a scam (even though that is how it feels) but as a person who handles processing of payments, I think it's really important to make sure customers understand what they are being charged for. They need to communicate better that this is a) an additional cost to be paid for by the end user and b) optional.
• Thomas

  Added 2014.11.08

  WORST CUSTOMER SERVICE AND CROOKS.
• Andrew

  Added 2014.05.16

  Stay away. read carefully when you asked you to accept terms and conditions. they ask you to sign extra coverage without telling you. robbed me $132 for unwanted extra coverage.
• Jason

  Added 2013.11.05

  Post rental edit: I have dropped them from 5 to 3 because I had $1,500 in holds put on my card at seemingly random intervals in $130 increments during my rental. I wasn't told this would be the case, I wasn't called about it and had no idea who the holds were made by which prompted me to call the bank after suspecting it was fraudulent activity on my card.