StorageMart — Storage in Vancouver

Reviews of StorageMart

• Jackson

  Added 2016.08.11

  We were very pleased at the initial discounts they offered when we were looking for a rental space for a few months. We have used rental lockers in the past and have never had a bad experience and so we went ahead and rented. Fast forward to a few months later and we went to empty our locker and found 6 dead moths in one box as well as sheets and teddy bears that had been eaten. We are not inexperience with packing our items and had used a mix of totes (with lids of course) as well as boxes that had been taped closed. We were never informed at the front desk that we would need to seal our belongings "airtight" to ensure that "any number of bugs" that live on the premises would not damage our belongings. When I went to ask the front desk to let them know that they likely have moths infesting in their building and they should look into the issue, I was told that "all numbers of bugs and insects" come and go out of the building due to the sliding entry doors and that this was already noted on the lease contract and that they were not responsible for any damages. I don't care about the stuff that I had to throw out but at the same time the fact that they withheld this information from me when we first rented turns me off. At least give me the warning that there could be the possibility of moths/mosquitoes/other insects damage...I would have ensured that everything could have been airtight. I've never ever had THAT experience before and thanks to that, I would not recommend this place to anyone without making you aware of this. A storage facility shouldn't have moth issues and if they do, customers should be aware that and know what steps to take before renting or using it.
• Ian

  Added 2016.06.16

  We had two different units robbed. On one, they dropped down through the wire. On the other, they seem to have drilled out the lock and spent the evening rummaging through all of our carefully packed boxes. What a mess! We lost a number of irreplaceable items and family heirlooms. Imagine what your might lose, should you rent from Storage Mart!
• Matthew

  Added 2016.01.06

  No problems with access or loading.
• Aaron

  Added 2015.07.02

  Had belongings here for over a year and always knew they would be safe.
• Lucas

  Added 2015.05.19

  The place is clean and cared for.
• William

  Added 2014.08.14

  We were robbed twice at Storage Mart during a one month interval. The security system is completely inadequate. After the staff go home for the evening, Storage Mart remains open for several hours. Although that may seem like a convenient thing, after hours is the time that thieves have free range. These thieves (I assume) have their own rented units so can easily access the facility. It seems to be quite easy for them to climb on top of the units and cut through the wire that "protects" your precious belongings. The security cameras are inadequate--easy to avoid and not at all helpful to police.
• Jeremiah

  Added 2014.07.06

  After the second robbery we hired professional movers to get our stuff to a well-protected storage facility as soon as we could. Now we sleep at night. Please think twice about using Storage Mart.
• Gavin

  Added 2014.04.17

  All this and competitively priced.
• Owen

  Added 2013.10.07

  Thank you, Storage Mart!
• James

  Added 2013.09.25

  The staff are helpful and courteous.
• Xavier

  Added 2013.09.18

  My friend got robbed 2 times. Inside job! Dont trust them!! They dont care at all. Saw it first hand . not kind at all BIG Bullys !!
• William

  Added 2013.08.30

  Addendum: Thanks for your response, Storage Mart. I only wish you had upped the security following the CTV News story on August 7th, 2013!!
• Jackson

  Added 2013.08.19

  Great storage facility, heated in winter always very clean and tidy. Great staff who care.
• Robert

  Added 2013.07.04

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